Our Best Cold Storage Warranty to Date

In the realm of scientific research where precision is key, the performance of cold storage laboratory equipment is crucial. These units are at the heart of preserving the integrity of temperature-sensitive samples and reagents, and ensuring their optimal performance and longevity is of utmost importance. One critical, and often forgotten about, component in cold storage selection is the unit’s warranty.

For more than 80 years, we’ve been providing durable, reliable cold storage equipment, and now we’re offering our best warranty to date on our two high-performance lines.

Thermo Scientific™ TSX Series: 5 years parts and labor, 10 years compressor
Thermo Scientific™ TSG Series: 4 years parts and labor, 5 years compressor

But why is this an important factor when selecting your refrigerator or freezer? And are you well-equipped to leverage these warranties for the optimum use of your lab equipment? Let’s embark on a journey to better understand the world of laboratory refrigerator and freezer warranties.

Understand What is Covered

To leverage your warranty effectively, it’s essential to understand the terms and conditions. Warranties will often offer different coverage periods for parts and labor versus the compressor.

The parts and labor warranty covers the cost of parts and the service to repair your lab fridge or freezer if it malfunctions due to issues with the parts or workmanship. On the other hand, the compressor warranty specifically covers the refrigerator or freezer’s compressor – a key component that maintains the cold temperature within the unit. If the compressor fails within the warranty period, the manufacturer will bear the costs of replacing or repairing it.

Familiarize yourself with the coverage details. Know the duration of your warranty and the specifics of what is covered. Knowing these differences can help you make informed decisions when facing equipment issues.

Utilize All Offered Maintenance and Servicing

Regular maintenance and servicing are key to ensuring the longevity and optimal performance of your laboratory refrigerators and freezers. This includes unit repairs and preventative maintenance to identify potential issues before they escalate. Understand what is offered to you from your manufacturer and take full advantage of all the benefits included.

Unit Repairs

When the unexpected occurs, be sure the service personnel are properly trained to work on your cold storage unit. Thermo Fisher Scientific has a dedicated service branch with a global team trained and ready to support any situation that may arise with your laboratory equipment. This may even include providing loaner equipment to minimize facility downtime while original units are under repair.

Preventive Maintenance Programs

Learn what preventative maintenance programs are offered with your unit. This will help to ensure the equipment is kept in optimal running order which may include annual or semi-annual unit reviews and wellness checks. Set a structured maintenance schedule and stick to it.

Minimize Harsh Conditions

It’s worth noting that even with the best equipment, certain factors such as higher-than-normal ambient conditions, loading with room-temperature samples, and repeated door openings can impact temperature stability. Understanding and avoiding these suboptimal conditions as much as feasibly possible can help keep your equipment running smoothly.

Keep a Record

Maintain a detailed record of all service and maintenance activities performed on your laboratory refrigerator or freezer that includes the date of service, the specific maintenance performed, any parts that were replaced, and the name of the technician or service provider.

This documentation can help you to proactively manage your maintenance schedule as well as provide insight into possible causes or recurring issues in the event of a malfunction or failure. Your record could prove invaluable to the service team tasked with repairing your unit, potentially reducing the downtime of your equipment.

Additionally, this record is often a requirement for warranty claims. Many manufacturers, including Thermo Fisher Scientific, require detailed service records to process warranty claims. Having this information readily available can expedite the claim process. This can ensure that your lab operations are back up and running as quickly as possible.

A well-documented maintenance record is more than just a log; it’s a tool that can enhance the performance, longevity, and value of your laboratory refrigerator or freezer.

Understanding and leveraging your laboratory refrigerator and freezer warranties can go a long way in ensuring their optimal performance and longevity.

Regular maintenance and servicing, coupled with the support and services offered by your manufacturer, can significantly extend the life of your lab equipment, ensuring minimal disruption to your operations. So, remember to factor in the warranty when considering your next cold storage unit. Spend your time focusing on your lab’s crucial work rather than worrying about equipment failures.

Learn more about Thermo Scientific™ high-performance laboratory refrigerators and freezers updated warranty terms at thermofisher.com/coldstorage.