Building on over 50 years of serving science, the Unity Lab Services team delivers consistent, high-quality service and OEM expertise.

Our service solutions—the most comprehensive in the industry—give you the benefits of:

  • Faster issue resolution and less downtime
  • Remote resolution in over one-third of cases
  • Direct access to over 2,000 highly experienced, factory-certified engineers
  • Proactive, preventive maintenance visits

We offer the following solutions for analytical instruments, molecular spectroscopy instruments and laboratory equipment:

IES_WGYB_Tab_Instrument-Service-Plans

Maximize uptime with superior instrument and equipment services and support to help keep your lab up and running

  • 2x faster response*
  • Proactive annual preventive maintenance**
  • Unlimited enhanced technical support

*Compared with non-contract customers
**Select plans

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Putting flexibility first. As the needs arise access the solutions you need when you need them

  • Installations/Start-up Services
  • Repairs
  • Compliance Services
  • Preventive Maintenance
  • Spare Parts & Consumables
IES_WGYB_Tab_Enterprise-Solutions

Customized service offerings and world-class service experts to support labs like your

  • Asset Management Services
  • Supply management services
  • Scientific support services

For immediate support, visit our Contact Us tool and select Technical Support or Customer Service and enter your instrument type/model to be quickly directed to the right service team.


Please use this form to submit requests for the following product types:

  • Analytical Instruments (Chromatography & Mass Spectrometry Products)
  • Molecular Spectroscopy Instruments (NIR, FTIR, Raman, NMR, UV-vis)
  • Laboratory Equipment (Centrifuges, freezers, shakers, incubators, water baths, water purification systems, etc.)

For all other products please use the Contact Us tool.

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