Neon™ Transfection System Rapid Exchange Plan, 3 year

Neon® Transfection System 3-year Rapid Exchange Plan will add three years of warranty coverage to your existing 1-year manufacturer's limited warranty.

Neon® Transfection System is covered by our Rapid Exchange Service protection; should your instrument fail, we will send out a factory-certified refurbished replacement instrument within one business day from the time that we determine that a replacement instrument is required. Typically, you should receive your replacement within 3 business days of shipment. The service also includes priority access to our Applications and Instrument Technical Support teams. The service does not include planned maintenance or any other user-replaceable parts. The problem instrument will need to be repackaged and returned to us. Computer hardware is not covered by this plan.

You can purchase an extended warranty at the time of instrument purchase or within one year after the purchase of a Neon® Transfection System.

Subject to certain terms and restrictions.

Online Purchase of Rapid Exchange Service Plan
The Rapid Exchange Plan may be purchased online only at the same time as the instrument. To purchase the Rapid Exchange Plan separately (but within one year after the Neon® purchase), please fill out the Care Center Form. Select “Quote for Service and Support" under Area of Inquiry. A Customer Care representative will contact you shortly to process your request.

For Research Use Only. Not intended for any animal or human therapeutic of diagnostic use.