It's now easier than ever to ring us for service and support

Simply call 00-800-5345-5345

We are committed to improving the service we offer you so we have introduced one number to serve all your needs. You can watch our video above that illustrates the changes we have made. Below, there is also a list of the most frequently asked questions.

If you would like more information, please don't hesitate to contact us on our new number 00-800-5345-5345.

Why are you changing the telephone number?
We are committed to improving the service we offer you. We listened to your feedback and understood that finding the correct telephone number to support your enquiry can sometimes be frustrating. That is why we have invested in one telephone number for all your needs.

 

Which services can I access through this number?
By calling this new telephone number, you will be able to access the following support teams:
Customer Service - for all your order and delivery enquiries.
Technical Support - for all your product enquires, including instruments and application support.
Instrument Services - for the servicing of instruments.

Who will use the new number?
The telephone number will be available to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Israel, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, South Africa, Spain, Sweden, Switzerland and the United Kingdom.
 
If your country is not mentioned here, please look up the contact details under thermofisher.com/contactus

 

Will the telephone line be busy if more people are using it?
No. Although there is one number to make this easier for the customer, there are separate telephone lines to handle the volume of calls in each country.

Will I be presented with a list of options?
Yes. This will ensure that your call is directed to the right person more quickly.

What will happen if I dial the old number?
The existing numbers will still work for some time to allow our customers to get used to the new number. Eventually, the existing numbers will close. We will notify you of this nearer the time.

How much will the new number cost me to call?
The new telephone number is free to call. You will not be charged.

I have more questions.
If you would like to find out more about the new telephone number and how it will affect you, please contact us on our new number 00-800-5345-5345.