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The undisputed leader in servicing the ARL community
Thermo Fisher Scientific has been manufacturing and maintaining ARL spectrometers to the highest standards for decades. As the undisputed leader in serving science, we continue to invest in technology, people, infrastructure, and logistics, so we can serve you better when you need us the most. Thermo Fisher Scientific’s unrivaled global network is always at the ready to ensure on-time parts delivery. We can even eliminate geographical barriers with our Digital Remote Support (DRS) services, which have been shown to improve first-time fix rates and shorten time-to-resolution (TTR) by excising delays associated with on-site visits.
The Science of Serving You
Over 1,500 installations since 2000
1,100+ preventive maintenance (PMs) annually
1,000+ other support visits every year, including calibrations, instrument relocations, and corrective maintenance
Proudly Serving The United States and Canada
Stationed coast-to-coast, our professional service engineers are never far from where you are. With access to the latest in Digital Remote Support (DRS) including Augmented Reality (AR), you can count on us to be there when you need us.
In addition, we have a state-of-the-art demo/training facility conveniently located in Houston, TX that houses an array of the most up-to-date ARL spectrometers and hosts both in-person and remote customer training classes.
Your Trusted Partner in Serving Science
For 120,000+ employees at Thermo Fisher Scientific, our success is defined by yours. Put our experience and expertise to work for you, so you can maintain your focus on improving productivity, meeting tighter deadlines, and keeping up with the latest technologies.
What Customers Say About Us
“…Very professional and was able to get Howmet Aerospace's backup ARL 4460 repaired well (Barberton, OH) and in a timely manner. It has been online for several weeks with no new issues. He was on time and was very communicative and supportive via e-mail and on the phone throughout this process.”
-Andy D., Metallurgical Engineer, Howmet Aerospace
"Service was complete and on time.”
-Jim B., Metallurgist, Richwood Investment Castings Inc.
Great offers on ARL spectrometer services
SMS upgrade up to 10% off
Up to 10% off our SMS upgrade package including marking and SMS software.
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Partnership Reward: 10% off contract renewal
If you have not had any onsite corrective maintenance service events during the contract year*, we would like to offer you a 10% reward** based on your current rate towards your upcoming contract renewal. Take advantage of our DRS capability and resolve issues remotely to qualify for this. Can’t be combined with other offers.
* Must be on a current Critical Plan, Essential Plan or Limited plan.
** In the form of credit only towards future contract, no cash value.
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Multi-Year Contract Upgrade: Up to 10% off
Lock in your current rates* and take an additional 5% off when you upgrade to a 2-year contract, or 10% off a 3-year contract. Hedge against future price increases and avoid budget uncertainty. Offer expires September 1, 2024. Can’t be combined with other offers.
*Must be on a current contract.
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Welcome Back: 10% off new contracts for returning customers
If your warranty or contract expired more than 6 months ago, we would like to welcome you back with 10% off the list price of a new contract. Join the family of thousands of Thermo ScientificTM ARL contract customers who trust us to keep their equipment at peak performance or to bring it back from unexpected downtime when needed. Offer expires September 1, 2024.
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Note: The promotional offers on this page are not valid with any other offers. Not all offers are available in all countries. Prices and specifications are subject to change at any time. Please see the description of each offer above for expiration dates and geographical availability. Offers on this page are void where prohibited by law or company requirements.
Service plans designed for you
Join the community of thousands of ARL service contract customers, and take advantage of the wide array of benefits:
• A dedicated team of service professionals rigorously trained and certified by the Original Equipment Manufacturer (OEM), with exclusive access to proprietary technologies.
• Industry-leading spare parts logistics, including a distribution center in Memphis, Tennessee, to support our commitment on time-to-resolution (TTR).
• Digital Remote Support (DRS) capability that removes the geographical barrier and time lag associated with on-site maintenance.
• In-depth application support and training on OXSAS, Spark-DAT and UniQuant software, to help optimize workflows and analysis routines.
• Unwavering customer commitment backed by the financial stability of Thermo Fisher Scientific.
Immersive, real-time collaboration tools
Secure, remote desktop support helps identify and resolve instrument issues remotely up to 30% of the time, reducing the need for some on-site repairs.* Should your instrument require an on-site visit, these digital repair tools allow our engineers to diagnose the issue, identify necessary parts, and prepare for repairs prior to their visit, thus increasing first-time fix rates.
*Based on internal records.
What customers say about DRS
“Thank you so much for your help on getting our ARL 9900 updated with the new integrated Uniquant. I always mentioned you to my boss and how it was so nice to work with someone so willing to help me out and get this Uniquant running to a perfection!”
-Brian P., Methods Development Analyst, Sibanye Stillwater
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Style Sheet for Global Design System
Style Sheet for Komodo Tabs