Services that enhance elemental analyzer productivity and reliability

A Thermo Scientific Niton elemental analyzer is ideal for material identification across many industries – scrap metal recycling, metal manufacturing, mining and geochemistry, automotive catalysts, oil/gas, and precious metals. Whether your analyzer is powered by LIBS or XRF technology, we have a qualified, trusted service team ready to support you.

Count on us to deliver industry-leading service and support.

Key service features

Partner with us to care for your Niton XRF or LIBS handheld analyzer. We provide flexible service solutions to fit your needs, supporting you from setup and training to annual calibration services to ensure complete verification of system performance and extend instrument longevity.

Our service programs include value-added benefits to maintain the reliability of your analyzer and enhance your productivity.

Calibrations

Calibrations

Ensure the optimum performance of your analyzer with our calibration services. Our service team provides the following:

  • Initial instrument calibrations to develop standards
  • Yearly recalibrations to comply with industry standards
  • Certifications for confidence in performance
Repair services

Repair services

Our depot team provides instrument repairs AND proactive services to maintain instrument health with:

  • Timely instrument repairs
  • Complete safety checks
  • Certified replacement parts
  • Testing to return instruments to manufacturers’ specifications
Certifications

Certifications

Rely on a service team that:

  • Delivers traceable certifications for quality regulations
  • Has a team of factory-trained engineers to certify your analyzer
Remote Technical Support

Remote technical support

Contact our global service team for troubleshooting or general support throughout your analyzer’s lifecycle.

  • Remote support for immediate diagnosis
  • Guidance from highly knowledgeable application engineers
  • Support developing strategies to achieve the highest instrument performance
Software upgrades

Software upgrades

We are focused on providing updates to safeguard your data, stay current, and keep you productive. Software services confirm that your analyzer is:

  • Up to date with the latest technology
  • Protected against security threats
Certified parts

Certified parts

Eliminate unnecessary downtime from parts wear & tear. Our service teams ensure:

  • All parts meet instrument specifications
  • Certified parts are used in repairs 
  • Spare and replacement parts operate at maximum productivity 
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Already have a Niton handheld analyzer? Check out the product support portal:

  • Register an instrument
  • Download software updates
  • Access user guides, safety data, and certifications
  • View on-demand training

 

Service support

Rely on our dedicated service team to provide support solutions that align with your needs and budget requirements. We are committed to being your service partner now and in the future.

Global reach

Global reach

Global support, local feel.

  • 37 global service centers
  • 2 repair depots in the Americas
  • 2 repair depots in EMEA
  • 2 repair depots in APAC
Service and support excellence

Service and support excellence

Fast resolutions for instrument uptime.

  • 100+ service team focused on you
  • Average of 10+ years of team member experience
OEM Technical expertise

OEM technical expertise

Service expertise from a team that knows your instrument best.

  • Direct access to service professionals
  • Technical team ready to address any instrument challenge

 

Resources

 

Contact Service

Our customer service team is available to support you with:

  • Depot appointment
  • Order status
  • Replacement parts
  • Spare parts
  • Follow-up requests

United States: 1-800-875-1578
United States: PaiGlobalCustomerService@thermofisher.com
International: +1 49 9131 998 429 OR +49 89 3681 38
International: USTEW-PAI.service.emea@thermofisher.com

Do you have a question or need fast instrument resolution?

Our technical support team is available for the following:

  • Product training
  • Providing remote support for immediate diagnosis
  • Troubleshooting to get you back up and running quickly

United States: 1-800-374-1992 ​(Option 2)
International: +1 978-642-1100 ​(Option 2) ​
​Global: FSI-Product.Support@thermofisher.com

 

We want to partner with you for continued service! Contact us about:

  • Service plans and extended warranty plans
  • Compliance programs
  • Consulting services
  • Annual calibration and certification program
  • Instrument trade-in options
  • Rentals
  • Onsite services

United States: 1-800-875-1578 (option 3)
International: +1 49 9131 998 429
Global: niton@thermofisher.com

Our customer service team is available to support you with:

  • Depot appointment
  • Order status
  • Replacement parts
  • Spare parts
  • Follow-up requests

United States: 1-800-875-1578
United States: PaiGlobalCustomerService@thermofisher.com
International: +1 49 9131 998 429 OR +49 89 3681 38
International: USTEW-PAI.service.emea@thermofisher.com

Do you have a question or need fast instrument resolution?

Our technical support team is available for the following:

  • Product training
  • Providing remote support for immediate diagnosis
  • Troubleshooting to get you back up and running quickly

United States: 1-800-374-1992 ​(Option 2)
International: +1 978-642-1100 ​(Option 2) ​
​Global: FSI-Product.Support@thermofisher.com

 

We want to partner with you for continued service! Contact us about:

  • Service plans and extended warranty plans
  • Compliance programs
  • Consulting services
  • Annual calibration and certification program
  • Instrument trade-in options
  • Rentals
  • Onsite services

United States: 1-800-875-1578 (option 3)
International: +1 49 9131 998 429
Global: niton@thermofisher.com

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