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Accelerate and Advance for materials science transmission electron microscopes from Thermo Fisher Scientific
A comprehensive workflow requires comprehensive service across the lifetime of your instruments.
To effectively pursue new and advanced materials, every piece of your workflow must be expertly managed. During the warranty and post-warranty periods, the Accelerate and Advance offerings for Materials Science TEM can help you improve the speed and reliability of your workflow. It also helps optimize the overall performance of your system while achieving faster time to data.
Accelerate and Advance offerings for Materials Science TEM
Get results faster with the Scientific Workflows App
The Thermo Scientific Talos Guru provides step-by-step guidance and resources to train new users and keep your team productive within the Scientific Workflows App.
Key Features
- Quickly train new users within days instead of weeks
- Receive guidance for techniques used infrequently
- Get help with complex sample orientation and alignment
“I frequently use the Talos Guru to train new operators and students at the microscope. With the Talos Guru, they achieve very good results, comparable to those of TEM experts, and they achieve those even with limited training time.”— Chemical Energy Customer
Scientific workflows app
Securely access system insights with the Connected Care Portal
The Connected Care Portal delivers the insights you need to manage your system and workflow effectively. The secure, on-demand information in the Connected Care Portal will help you:
- Assess the performance of your instrument across multiple parameters
- Analyze system performance over time
- Track system health and support activities
- Quickly locate reports and other documents
Watch our Connected Care Portal demo to see the features available and the insights you can obtain to increase your productivity.
Comprehensive service solutions during the warranty period
During the warranty period, our Accelerate offerings deliver innovative digital services. Access to our Scientific Workflows App, featuring the Talos Guru, provides specialized step-by-step guidance to train users quickly and thoroughly. Optimize productivity with insights from the Connected Care Portal and avoid unplanned downtime with System Remote Monitoring. Our expert service engineers provide applications training and support to help you reach your goals.
| Accelerate: During warranty maintenance services | Standard warranty | Accelerate Evolve | Accelerate Vision |
|---|---|---|---|
| System maintenance services | Warranty | ||
| Remote support | ✓ | ✓ | ✓ |
| Preventive maintenance | ✓ | ✓ | ✓ |
| Corrective maintenance | ✓ | ✓ | ✓ |
| Spare parts | ✓ | ✓ | ✓ |
| Telephone support | ✓ | ✓ | ✓ |
| On-site response time | 48 hours | 48 hours | 48 hours |
| Value-added services | |||
| System Remote Monitoring and proactive maintenance | ✓ | ||
| “Talos Guru” workflow application | ✓ | ✓ | |
| Connected Care Portal | ✓ | ✓ | |
| On-site application training | 2 days | ||
| Remote application training and support | 24 hours | 24 hours | |
Service solutions for post-warranty productivity
After the warranty period, our Advance portfolio continues to provide you with system remote monitoring and applications support while still providing access to the Scientific Workflows App and system performance. You will continue to receive our comprehensive on-site maintenance support package, including preventive and corrective maintenance, spare parts, tech support, and a 48-hour on-site response time.
| Advance: Post-warranty maintenance services | Advance Evolve | Advance Vision |
|---|---|---|
| System maintenance services | ||
| Remote support | ✓ | ✓ |
| Preventive maintenance | ✓ | ✓ |
| Corrective maintenance | ✓ | ✓ |
| Spare parts | ✓ | ✓ |
| Telephone support | ✓ | ✓ |
| On-site response time | 48 hours | 48 hours |
| Value-added services | ||
| System Remote Monitoring and proactive maintenance | ✓ | |
| “Talos Guru” workflow application | ✓ | ✓ |
| Connected Care Portal | ✓ | ✓ |
| Remote application training and support | 8 hours | 24 hours |
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