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Service and support options for materials science electron microscopes from Thermo Fisher Scientific
Your groundbreaking research and analysis demand not just the industry’s best electron microscopes, but the expertise and support to get the most from your instrument.
You gain a competitive advantage when you make an investment in state-of-the-art equipment and how to use it.
- Predictable costs
- Optimized performance
- Higher productivity
- Workflow expertise
We have world-class service with dedicated field service engineers, comprehensive support packages, high-quality spare parts, and fast response times.
Classic Services provide options that will match your budget and continue to deliver uncompromised value throughout the life of your system.
By integrating digital and connected elements with hands-on expert care, our Accelerate and Advance service offerings can help you improve the speed and reliability of your workflow and optimize the performance of your system to achieve faster time to data.
Listen to Judy Cha, PhD., and Min li, PhD, explain how they choose their Thermo Scientific electron microscope and the value they place in the service they receive.
| Service Offering* | Warranty (12 months) | Classic Contracts | Accelerate and Advance Contracts |
|---|---|---|---|
| Remote Support | • | • | • |
| Preventive and Corrective Maintenance | • | • | • |
| Software Updates | • | • | • |
| Spare Parts | • | • | • |
| RAPID Service | • | • | • |
| On-Site Response Time | 48 hrs | 24—96 hrs | 24—48 hrs |
| Connected Care Portal | • | ||
| System Remote Monitoring | • | ||
| Applications Support | • | ||
| Scientific Workflows App | • | ||
| Quarterly Performance Reviews | • |
*Service offerings vary according to specific contracts and geographies.
Comprehensive support, informed by data
To support your success, we've enhanced our service packages with digital and data-driven elements.
Our services offer:
- Proactive service and coordinated support at your facility
- Faster and more successful implementation of new techniques and technologies
- Enhanced visibility into your systems’ productivity and performance
Our D2i (Data-to-information) framework enables continuous remote monitoring of system performance and health metrics. By analyzing this data, our team can identify improvement areas and proactively address issues to boost reliability and output. Our smart diagnostics, powered by proprietary algorithms, help you anticipate challenges, seize opportunities, and achieve better outcomes through preventive and proactive actions.
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Whether you are discovering new materials, developing energy-saving electronic devices, or recovering challenging resources, Thermo Fisher Scientific provides the cutting-edge product innovations and commitment to service that create an exceptional experience.
Our robust portfolio of services will empower you at every phase of your system’s life cycle, not only reducing downtime but also enabling improved operations through continuous monitoring and optimization of your system health.
Professor Jiaqing He, head of the Pico Center at Southern University of Science and Technology in Shenzhen, explains why he trusts Thermo Fisher Scientific to support his groundbreaking research in semiconductor materials.
Accelerate and Advance services for Materials Science small DualBeam.
Professor Jiaqing He, head of the Pico Center at Southern University of Science and Technology in Shenzhen, explains why he trusts Thermo Fisher Scientific to support his groundbreaking research in semiconductor materials.
Accelerate and Advance services for Materials Science small DualBeam.
Electron microscopy solutions for analysis, research, and characterization
Electron microscopy support and resources
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