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Service and support options for semiconductor manufacturing equipment from Thermo Fisher Scientific
We understand that the success of your business depends on the maximized uptime and optimized performance of your systems. Our services include offerings which provide on-site response and targeted uptime to maximize your productivity and support faster time to results. Our technology-driven, expert care will help you:
- Increase system productivity
- Avoid unplanned downtime
- Upskill and empower users
- Improve fleet performance
Our classic Perform services keep your system in peak condition with market-leading response times, expert telephone support and RAPID remote diagnostics, and regular preventive maintenance.
Our Accelerate and Advance portfolios transform service with a data-driven approach that allows you to proactively plan service activities and align your fleet for optimal operations. The Connected Care Portal will keep data at your fingertips so you can monitor system utilization and trends.
Service options for Semiconductor
| Service Offering | Warranty | Perform Contracts | Accelerate and Advance Contracts |
|---|---|---|---|
| Remote Support | • | • | • |
| Preventive and Corrective Maintenance | • | • | • |
| Software Updates | • | • | • |
| Spare Parts | • | • | • |
| RAPID Support | • | • | • |
| After Hours On-Site Service | • | • | |
| Regular Account Reviews | • | • | |
| Uptime Guarantee | • | • | |
| On-Site Response Time | 48 hrs | 4–72 Hrs | 4–48 Hrs |
| Connected Care Portal | • | ||
| System Remote Monitoring | • | ||
| Fleet Compare | • | ||
| Smart PM | • | ||
| Consumable Monitoring | • |
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Comprehensive support, informed by data
To support your success, we've enhanced our service packages with digital and data-driven elements.
Our services offer:
- Proactive service and coordinated support at your facility
- Faster and more successful implementation of new techniques and technologies
- Enhanced visibility into your systems’ productivity and performance
Our D2i (Data-to-information) framework enables continuous remote monitoring of system performance and health metrics. By analyzing this data, our team can identify improvement areas and proactively address issues to boost reliability and output. Our smart diagnostics, powered by proprietary algorithms, help you anticipate challenges, seize opportunities, and achieve better outcomes through preventive and proactive actions.
Classic service for Semiconductor and Electronics
Our Perform offerings support your system from every angle—boosting performance, minimizing downtime, and improving business outcomes.
- Gain access to technical support and factory expertise with telephone support and RAPID remote diagnostics
- Get Thermo Scientific quality parts expedited on-site from strategic global inventories
- Ensure a rapid response with market-leading response times
- Experience optimum system function with regular preventive maintenance
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