Search Thermo Fisher Scientific
Discover exceptional service and support for your Invitrogen Attune Flow Cytometer
We are your reliable partner in scientific discovery, dedicated to exceptional service and support. Our commitment to application expertise and innovation helps your Invitrogen Attune Flow Cytometer operate efficiently, helping advance your research with minimal disruption.
From thorough delivery and installation to SmartStart orientation and complimentary custom panel design, we utilize our deep application expertise to handle every detail with precision. Our global team of expert field engineers and application scientists supports seamless integration and optimal performance, enhancing your productivity.
With comprehensive service contracts, you can be confident that your instrument is fully covered, allowing you to focus on significant discoveries. Our advanced technology and innovative solutions help your flow cytometer consistently deliver high performance, enabling you to advance in scientific research.
Total instrument care
After purchase, our concierge helps ensure that your Attune Flow Cytometer installation is straightforward from site preparation to delivery and installation. If your laboratory operates in a regulated environment, optional IQ/OQ services are available to qualify and validate your system.
Once installed, the Attune Smart Monitor Service can help improve instrument uptime by enabling service personnel to proactively respond and remotely diagnose instrument issues. The proprietary software that drives the Smart Monitor Service provides data about critical operating parameters to a secure, centrally located database on a periodic basis. This information provides both a historical record of performance and helps ensure that your system is functioning as designed. It is used by service engineers to diagnose and in some cases remotely resolve issues that arise—increasing up time and reducing total cost of ownership.
Service plans can:
- Maximize system uptime with fast repair turnaround time from manufacturer-trained and certified field service engineers
- Reduce overall repair costs with remote instrument diagnosis and resolution
- Extend the life of your system and keep it running at peak performance with annual service maintenance
Most plans include parts, labor, travel and shipping.
On-site service plans
Attune Xenith Cytometer, Attune CytPix Cytometer, Attune NxT Cytometer, CytKick Autosampler, and CytKick Max Autosampler customers can choose an on-site service plan in which we come to you. These plans include guaranteed response times in most regions, scheduled planned maintenance, and automatic software updates.
| AB Assurance | AB Maintenance Plus | |
| Response time | 2 business days** | 3 business days* |
| Planned Maintenance |  |
|
Technical support (Mon-Fri, standard business hours) |
|
|
| Parts, labor, and travel | |
10% discount |
| Qualification service | Available as add-on | Available as add-on |
| Field applications scientist (FAS) consultation | Available as add-on | Available as add-on |
* After receipt of purchase order ** Availability limited in some geographic areas |
||
Off-site service plans
Thermo Scientific Orbitor RS2 Microplate Mover and Attune NxT External Fluid Supply (EFS) customers can choose an off-site service plan in which you send your instrument to us.
| Rapid Exchange | |
| Response time | Replacement shipped in 1 business day** |
| Shipping, parts, and labor | |
| Digital remote support | |
| Access to technical support (Mon-Fri, standard business hours) | |
| Planned maintenance | Available as add-on |
| Qualification services | Available as add-on |
| ** Availability limited in some geographic areas |
|
Planned Maintenance Services for the Attune Cell Analyzers include:
- Checks on performance and factors that can lead to sub-optimal performance including inspection and replacement of critical parts as needed and cleaning of both interior and exterior of the instrument.
- Safety checks including check-ups on component functionality and inspections in accordance with applicable regulations.
- Application of relevant service bulletins and software updates.
Comprehensive warranty and service plans protect your investment
All Attune Flow Cytometers are protected by a standard one-year factory warranty that covers all necessary costs for travel, labor, and parts. Extended-coverage* service plans are available at the time of instrument purchase. Keep your laboratory running smoothly with planned maintenance, proactive instrument monitoring, and fast response time that’s included with one of our superior service plans.
For a system that's already in your lab, check your service coverage today.
* Extended warranty packages are not available in all regions. Please contact your local sales representative or visit Contact Us.
Application expertise
Virtual and in-person classroom instruction and hands-on learning is available for your lab through our training programs. A variety of offerings are designed to match your schedule, budget and learning objectives.
Course offerings are designed to fit the needs of users at different experience levels. This includes, for example, courses that cover the basic workflow from experiment set up to data analysis tailored those new to Flow Cytometry. Whichever course plan you choose, you’ll learn from one of our over 300 highly skilled application scientists who will come up with a recommend plan that best meets your needs. Training sessions can be held at one of our training centers located worldwide, at your location, or online.
An on-site training course comes standard with the product and is designed to introduce new users to the operation and maintenance of the Attune Xenith, Attune CytPix or Attune NxT Flow Cytometers. The course is designed for up to two people. Attendees are guided through an overview of the system experiment set up, data acquisition, compensation, post-acquisition analysis, system maintenance, data management, and basic troubleshooting. Attendees benefit from working on their own instrument in their lab environment with Application Scientist instructors. Hands-on lab exercises include single-color and multicolor experiments.
Hourly interactive online consulting by Thermo Fisher field application scientists (FAS) is also available.
Regulatory knowledge
You can add qualification services to complement your service plan. Instrument hardware qualifications for Attune Cell Analyzers include instrument qualification (IQ), operational qualification (OQ), and Instrument Performance Verification (IPV) to document and verify that instruments are installed and operating according to manufacturer’s specifications.
- IQ: enables documented evidence and verification that the instrument has been delivered and installed according to manufacturer’s specifications
- OQ: enables documented verification that the instrument subsystems are operating as designed, and verifies that the functionality of an instrument meets the manufacturer’s operational specifications.
- IPV: enables testing and documented verification that the instrument system can perform effectively and reproducibly within performance specifications, and helps ensure confidence in results by verifying that the accuracy and precision of an instrument is maintained
IQ, OQ, and IPV are recommended at installation, after moving the instrument, after software or hardware upgrades, and after planned maintenance or critical repairs. Our qualification specialists will partner with you to deliver timely, cost-effective, and trusted qualification services that include reliable, audit-style documentation that will help ensure your instruments meet regulatory requirements.
Customer education
Online flow cytometry resources are found in our Cell Analysis Learning Center, which explains many flow cytometry topics. Of special interest is the Molecular Probes School of Fluorescence, which includes everything we wish we had known when we first started working with fluorescent reagents.
For Research Use Only. Not for use in diagnostic procedures.