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Warranties, service plans, and compliance services ensure your success
As part of the Thermo Fisher Scientific organization, the world leader in serving science, our highly trained technical service professionals across the globe are ready to help you.
Each engineer who works on your instrument is OEM-factory trained and certified on that specific instrument, so you can be confident in your audit-readiness with regular service. You will receive consistent, high-quality maintenance and repair of your Thermo Scientific NanoDrop system with our world-class expertise.
Tip: Looking for information about technical support? See our Resources page.
Standard factory warranty for NanoDrop instruments
NanoDrop Ultra/UltraC/UltraFL/UltraCFL spectrophotometers come with a standard 2-year factory warranty, while all other NanoDrop instruments come with a standard 1-year factory warranty. During the system warranty period, all costs for shipping, labor, and parts for repairs are covered. Preventive maintenance is not included.
NanoDrop extended warranty (service plan)
Many customers in the US and Canada choose to purchase an extended warranty or service plan to protect their NanoDrop when the Factory Warranty expires. A service plan can:
- Maximize system uptime with fast repair turnaround time from manufacturer-trained and certified engineers
- Extend the life of your system and keep it running at peak performance with annual preventive maintenance
For NanoDrop customers in the US and Canada, all repair service is performed at our depot in Madison, WI. Parts, labor, and shipping for your repairs are included. Planned preventive maintenance is available both on-site and at the depot.
NanoDrop service plan overview (North America)*
| Service Entitlement | Factory warranty | Extended warranty | Maintain service plan | No plan |
| Priority depot turnaround time |  |
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As quoted |
| Corrective maintenance: depot engineer labor | |
|
|
As quoted |
| Corrective maintenance: factory-certified parts | |
|
|
As quoted |
| Shipping costs to deopt | |
|
|
As quoted |
| Instrument recalibration and recertification while in service | |
|
|
As quoted |
| Preventive maintenance at service depot | As quoted | |
As quoted | |
| Preventive maintenance at customer site | As quoted | |
As quoted | |
| Parts for preventive maintenance | As quoted | |
|
As quoted |
| Loaner instrument (subject to availability) | |
|
|
As quoted |
| Accessories and consumables | As quoted | 10% discount | 10% discount | As quoted |
*Applies to NanoDrop Ultra/UltraC/Ultra FL/UltraC FL, NanoDrop One/OneC, NanoDrop Eight, NanoDrop Lite Plus, NanoDrop Lite, NanoDrop 3300, NanoDrop 2000/2000c, and NanoDrop 8000 instruments in the US and Canada. Service plan availability and coverage may differ in other regions.
Service plans may be purchased from your sales representative when you purchase your NanoDrop instrument or afterward.
Check your existing service coverage and renew through Instrument Service Coverage Lookup ›
Obtaining service for NanoDrop instruments
- For service in the United States and Canada, please call 877-724-7690 option 4 or email nanodrop@thermofisher.com.
- For international service, please contact your local NanoDrop distributor from the list below.
If your instrument is covered under a factory warranty or service plan, parts, labor, and shipping are covered at no extra charge. Otherwise, you can pay for service with a purchase order or credit card.
Qualification services for NanoDrop instruments
You can add qualification services to complement your service plan. Instrument hardware qualifications for the NanoDrop Ultra/UltraC/UltraFL/UltraCFL, NanoDrop One/OneC, and NanoDrop Eight document and verify that the instrument or software is installed and operating properly.
Instrument qualification (IQ) provides documented evidence and verification that the instrument has been delivered and installed according to the manufacturer’s specifications.
Operational qualification (OQ) provides documented verification that the instrument subsystems are operating as designed, and verifies that the functionality of an instrument meets the manufacturer’s operational specifications.
IQ and OQ are recommended at installation, after moving the instrument, after software or hardware upgrades, and after planned maintenance or critical repairs. Our qualification specialists will partner with you to deliver timely, cost-effective, and trusted qualification services that include reliable, audit-style documentation that will help ensure your instruments meet regulatory requirements.
Qualification service ordering information*
*Qualification services are performed by a Field Service Engineer and can be scheduled after purchase.
NanoDrop instrument service frequently asked questions (FAQs)
Here are frequently asked questions and answers about NanoDrop spectrophotometer service.
Further assistance and technical support
For further assistance in the United States and Canada, please call 877-724-7690, option 4 or email NanoDrop technical support at nanodrop@thermofisher.com. For international assistance, please contact your local NanoDrop distributor or email nanodrop@thermofisher.com.
NanoDrop worldwide distributors
Select your region from the areas below to contact your local Thermo Scientific NanoDrop distributor for helpful customer support, expert technical assistance, or to place an order.
For Research Use Only. Not for use in diagnostic procedures.